Setting an appointment is a commitment between both the patient and practitioner based on the needs of the patient and care to be provided by the practitioner. The timing, duration and content is decided by the practitioner with consent from the patient.

Changes to an appointment requires 24 hours notice. Appointment cancellations within 24 hours of the appointment are considered missed appointments. Arriving 10 minutes or later for an appointment is considered a missed appointment. A patient who has missed 2 appointments with one practitioner within a 60 day period will be required to pay a missed appointment fee for that practitioner. Consistently missing appointments can lead to dismissal from the clinic.

In the event of practitioner absence or clinic closure a general announcement will be made through our website, facebook and twitter accounts. Patients with affected appointments will be contacted directly. Affected appointments will not be considered missed appointments.